Use case
Campus delivery service

University libraries support study, teaching and research with materials from their own holdings. A campus delivery service brings this service into the digital workflow: users request chapters, articles or extracts, which are then checked, scanned and made available.

For the service to work reliably in daily operations, request channels, user groups, holdings checks, scanning, delivery and status communication all need to fit together. Imageware helps libraries organise these steps in one clear workflow.

Provide digital access to materials from your own holdings

In a campus delivery service, authorised users request materials from the library’s own holdings. Requests may be placed through a discovery system or a dedicated order form. The system then checks whether the requested title and scope are eligible for the service.

Different institutions may have different user groups, collections, delivery channels or service rules. The workflow therefore needs clear logic: Who may place requests? Which materials are eligible? Which details are needed for processing? And how should the finished scan be made available?

A good service needs clear control behind the scenes

For users, a campus delivery service should feel simple. Behind the scenes, however, the process includes many steps: authentication, request checks, metadata transfer, retrieval of the material, scanning, quality control, delivery and notification.

Without end-to-end workflow management, manual workarounds can quickly arise. Requests need to be corrected, missing details added, status updates sent separately or scans made available outside the actual process. This takes time and makes it harder to keep track.

The service becomes more demanding when several locations, branch libraries, user groups or holdings rules are involved. The workflow needs to be flexible enough to reflect local requirements while remaining simple enough for efficient daily use.

One workflow from request form to delivery

Imageware supports campus delivery services with an end-to-end workflow for requests, processing, scanning and delivery. Requests can be received from connected systems or forms, enriched with metadata and managed according to defined rules.

mybib eDoc manages the service centrally. It supports request intake, user and holdings logic, status tracking, processing, delivery and notifications. Staff can see which jobs are open, in progress, scanned, delivered or completed.

BCS-2 supports the scanning process. Required chapters, articles or extracts are captured, processed, checked and then handed over to mybib eDoc or connected systems.

If content should not be sent directly as a file but provided through a controlled access scenario, mybib eL can extend the workflow. Digital content can then be made available in line with the institution’s requirements.

A digital service that is simple for users and manageable for teams

With Imageware, university libraries can organise campus delivery services so requests are processed reliably and digital content is made available quickly. Staff keep track of jobs, statuses and delivery channels, while users can be kept informed about their requests.

This reduces manual coordination, supports consistent workflows and makes materials from the library’s own holdings available even when direct on-site access is not possible or not desired.