Here to help
Support & Hotline

When questions come up during daily work, we are here to help.

Our support team helps you with technical questions and issues related to your Imageware solutions. To help us respond quickly and effectively, it is useful to have a few details about your system, product and issue ready.

Even well-configured systems can raise questions in daily operation: a workflow behaves differently than expected, a scanning process does not run as usual or a handover to a target system needs clarification. In these cases, our support team provides both technical and workflow-related assistance.

For customers with a maintenance and support package, our hotline is available on weekdays from 9:00 to 17:00 at +49 228 96985-11. You can also send your request by email to support@imageware.de.

To help us understand your request, please describe as clearly as possible which product is affected, what happened and since when the issue has occurred. For BCS-2, the licence number is helpful; for mybib solutions, please include your customer number. Screenshots, error messages or a brief description of the last steps taken can also make analysis easier.

You can also contact us if you do not have a maintenance and support package. In that case, we will clarify together what kind of support is needed and what effort is to be expected before any services are commissioned.

For many questions, it is also worth checking our FAQs and manuals. There you will find instructions, technical notes and documentation for our products.

What helps us process your request

Please let us know which product is affected, which version or installation is being used, which error message appears and which steps led to the issue. The more precise the information, the faster we can assess your request and agree on the next steps.

Note on business systems

Our support is intended for companies, public institutions, libraries, archives, museums and other organisations. Support and training therefore relate to systems used for professional purposes. Please make sure that no private data is stored on the relevant devices, or that it is protected by suitable technical and organisational measures.

We are here to help with your support request.

Tell us briefly what you need help with. The more information you provide about the product, system and issue, the more effectively we can support you.

Contact support