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The hotline is available for customers with a care and support package at
+49 (0) 228/ 96985-11 on weekdays from 9.00 – 17.00

A qualified support team is available to answer your questions about ImageWare solutions. Please have the following information ready in case of support:

BCS®-2 Solutions

BCS®-2 License Number
Error description
MyBib® Solutions

For MyBib® support cases, please have your customer number ready.
As an alternative to contacting us by telephone, you can also send an e-mail to

Advantages, claims and services from the care and support package

With a maintenance and support package, you benefit from updates and from priority error analysis and correction. The package includes

  • Bug fixing
  • Updates with program improvements and functional enhancements
  • Telephone hotline and support availability

If you need support, but have not purchased a maintenance and support package for your ImageWare solution, you can order support separately through a cost absorption declaration. In this case, please send a support request to You will receive an estimate of the services and costs.

For your own error analysis, the FAQ system with helpful answers and recommendations is at your disposal.

ImageWare is a partner and service provider for companies, authorities and institutions in the field of education and science. We are not active in private customer business.

Therefore we assume that the PC used for our software is used exclusively for business purposes. Furthermore, it is assumed that the PC does not contain any private and/or personal data of the user apart from a user ID.

If personal/private data is stored on the PC, technical and organizational measures must be taken to ensure that it is not stored on the drives relevant to us.

If it is not a company PC, we unfortunately have to decline a support/training and ask you to recreate the support case on a purely company PC.

We thank you for your understanding!