TeamViewer
In short “TV” is a desktop sharing software that allows third parties to “dial into” your PC via a secure connection. This software is suitable for remote maintenance purposes and for presentations.
No software has to be installed as only a small file has to be executed. This file allows you to mirror your desktop to another PC after a one-time password has been given.
A TV session can be disconnected from both sides at any time. However, it is possible to follow the changes made by the support and see which files are displayed. It is also possible to transfer files via TV. TV can be run on any major software platform (e.g. MS Windows, Linux, or Mac OS).
After a successful session, the program can be removed from the computer at any time.
Link to the ImageWare TeamViewer Download
Why we are using TeamViewer
It is often difficult to explain software configurations over the phone or to find an easy to understand manual. It is not uncommon for the support team to have to make expensive trips to change a very simple setting. This is where TV can help: By “connecting” directly to your PC, our support can view your settings without having to be on site.
Installation guide
To use TeamViewer, load the file into any directory on your PC and then execute the file. In doing so, TeamViewer generates an ID which you tell us by phone. With this ID we can dial into your PC.