For customers with maintenance and support package: please call +49 (0) 228/96985-11.

A qualified support team will assist you with questions on the ImageWare solutions. In case you need support, please keep the following information at hand:


BCS® 2 solutions

  • BCS2® license number
  • error description
  • if this information is not at hand, please open and use the support form in your BCS-2® software.



  • In case of MyBib® support please have your customer number ready.


For customers without a maintenance and support package

If you do not have a valid software maintenance contract, you can send an email with a support request to the ImageWare support team. Please use the support form on our website or the support form contained in your BCS-2® software for this purpose.