Support Form

Service und Support
Telephon: +49-(0) 228-969 85-36
Telefax: +49-(0) 228-969 85-84
E-Mail:

Please answer the following questions. The more questions you answer the quicker and more comprehensively we can help you.

If you have questions, please use our FAQ

Company

*Last name

*First name

*Phone

Fax

*E-mail

www-address

Serial number

Customer number

Date of purchase

maintenance contract

yes No. no

maintenance contract

yes No. no

Machine type

Firmware Version

Counter reading

Printer model (please specify exactly)

Manufacturer

Model No.

RAM

PC type
(Compaq, Dell, etc.)

Operating system

Servicepack

Graphics card

PC model (please specify exactly)

Model No.

RAM

Version

HiSCAN (GS + Bitonal)
(displayed when software started)

Serial No.

Revision No.

HiSCAN driver (GS + Bitonal)
(displayed when software started)

Version

RAM

RAM on HiSCAN board (GS + Bitonal)
(displayed when software started)

Can you reproduce the problem?

Did you change anything before the problem occurred?

If so, what did you change?

Please give an exact description of the problem:

Please solve the following arithmetic problem to prevent this form of being abused:

*What equals 10 + 2?

Die mit einem * markierten Felder müssen ausgefüllt werden.