FAQ
Our support team is often asked the same questions. From this experience we produce the "Frequently Asked Questions". You can find pragmatic and reliable help for your problem in the FAQ, but not only that. A collection of useful tips & tricks help you to opimize the use of your Bookeye products.
- Where do I find the serial number of my Bookeye®?
On the back of the scanner neck, just above the cable cutout.
- Where do I find the counter value of my Bookeye®?
On the back of the scanner neck, towards the top.
- Where do I find the firmware level of my Bookeye®?
Watch the display as you switch on the Bookeye®. The type and software version xx will be displayed.
- Where do I find on-line help?
In the BCS-2® Software, click "Help" - "Contents" or press the F1 function key. A web browser must be installed.
- The mains fuse blows when I switch on
Bookeye® draws a high surge current due to the lamps. If you have a 16 Amp fuse of type "H", replace it with a 16 Amp fuse of type "G" or "L2".
- There are stripes on the scan?
Check the connectors of the data cable and the cable itself for damage. The service cable should not be connected for normal operation.
- There are white spots in some places on the scans
Make sure the scanner is placed out of direct light from the sun or lamps.
- Who maintains the machine?
We maintain the machine. The casing should be cleaned with non-aggressive cleaning materials (household cleaning fluids, no disinfectants or alcohol).
- Can I connect a Bookeye® to a billing system?
Bookeye® can be directly connected to a billing system such as coin-slot or card-reader. The most elegant solution is software that we have developed, which bills scans, prints or CD-writing according to your process via a PC interface.
- Can I bill E-mails produced by Bookeye® with a billing system?
This can be done with special software that we have developed.
- Is there a mechanical rattling sound coming from the scanner head?
Please check whether, "User defined format" is displayed in your format setting. If this is the case, please select "Manual Panel".
- The image on the monitor is out of focus, but the printout from the file is correct?
Click the gray-level display icon in the menu bar.
